How do I track my order?
Most orders are shipped via the US Postal Service priority mail (USPS). When the order is mailed, you will be emailed a tracking #.
How do I cancel or change my order?
Orders are normally shipped the same business day. If you need to make a change or cancel an order, please contact our customer service department immediately at 631-230-3440 for help or email us firstname.lastname@example.org
Invite Fitness works with our manufacturers to provide quality products that are easy to use. For defective products please contact us at email@example.com
U.S.: 913-397-8200 option 2
U.S. toll-free: 1-800-800-1020
Fitbit Customer service & Return Policy:
- Issues syncing? Device not working?
- For defective units (that have been opened), customer should contact the Fitbit customer support team directly to troubleshoot.
- Only Fitbit customer support can offer device replacements under the Fitbit 365-day Warranty Policy.
- Visit https://help.fitbit.com/cwsupport or email firstname.lastname@example.org.
- *tip: make sure to reference your purchase was initially made through a Health Solutions partner InVite Fitness.
- Returns/Exchange Policy
For defective items Other than fitbit :
We will exchange items that are defective within 30 days of the date of shipment post 30 day manufacturer warranty will prevail. fitbit product will be serviced or exchanged by fitbit directly per the “Fitbit Customer Service & Return Policy” stated above.
You may return most new, unopened items within 30 days of delivery for a full refund. You are responsible for the shipping cost back unless we sent you the wrong item. Please allow 5-7 business days for the credit to appear back on your account.
To qualify for a refund, a return authorization (RA) number must be requested from our customer service team within 30 days of receiving your item. To request an RA, please contact email@example.com. Please include your name and order number, the item(s) you are returning and the reason for your return. If you return an item without an RA or without all parts and instruction manual included in the original package, a 15% restocking fee may apply.
After RA number is received please return to:
Invite Fitness Return Department
900 Shames Drive
Westbury, New York 11590